Category: m-TRAVEL & TOURISM
SMS 139 RAILWAY ENQUIRY
Original title: SMS 139 Railway Enquiry
Producer: Pankaj Gupta
Organisation: Spice Digital Limited
Location: NOIDA, UP, INDIA
Platform: SMS Based
The Indian Railway Catering and Tourism Corporation Limited recently announced the completion of one year of their SMS 139 service. The success and efficacy of this service was confirmed by the more than 36 million SMS enquiries which were received within the first year. The SMS 139 service is powered by the technological platform developed by Spice Digital Limited. Aimed at increasing customer satisfaction, the service gives the commuter easy access to information regarding PNR status, train arrival/departure, its running location, accommodation availability and fare enquiry. The service is based on simple mobile-originated and mobile-terminated basis. The service is available across the country and currently on all mobile operators except BSNL.
The information which could be obtained only by queuing up on information counters earlier is now merely an SMS away.