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M-Governance is exclusive for the citizen of Rajkot and is developed inhouse by Rajkot Municipal Corporation (RMC). This service is a convenient communication Point for time bound service delivery powered by pre-defined process-cycles and back-office computerization. To meet the expectation of citizens the process of m-Governance is acting as a major tool for immediate and transparent service. RMC has started different m-Governance services, to provide efficient, timely information to Citizens of Rajkot.
Services provided under M-governance are; Alert services, Interactive services, Management services and Payment reminder services. To avail these services on mobile, citizens of Rajkot are required to send an SMS in a prescribed format to a designated number.
The online real-time information about government application makes citizens more loyal to organization, which can result in utmost level of satisfaction towards services which is rendered to them by organization. Mobile technology ensures that information seekers receive information desired.
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