Category: m-GOVERNANCE

 

JJSK – AN M-GOV INITIATIVE FOR REDRESSING PUBLIC GRIEVANCES

 

Original title: Jhansi Jan Suvidha Kendra (JJSK) – An mGov initiative for redressing public grievances
Producer: Jhansi Jan Suvidha Kendra (JJSK), Jhansi
Country: India
Contact: raj_shekhar140203@yahoo.co.in , upjha@nic.in
Website: http://www.jjskjhansi.com/

 

DESCRIPTION:
Jhansi Jan Suvidha Kendra (JJSK) is a m-Gov initiative for redressing public grievances. JJSK project is developed by Jhansi Jan Suvidha Kendra (JJSK), Jhansi. It is basically an attempt to provide an efficient, responsive, platform for handling public grievances. It is based on Service Oriented Architecture and seeks to increase transparency in grievance redressal procedures, increase the efficiency of existing office staff, accelerate the response time and facilitate anywhere-anytime services to the common citizen. It also aims to provide services in a professional and citizen friendly environment by –

a. Saving precious time, cost & labour of people visiting officers/ office time and again for getting information, lodging complaints & inquiring their status etc.
b. Reducing the response time of the concerned department and increasing in their accountability and efficiency.
c. Streamlining the functioning of office using the latest tools available with Information & Communication Technology like SMS and Internet.
d. Reduce duplication of efforts, thereby improving the efficiency and productivity of manpower at the office setup.
e. Ensuring constant and effective communication throughout the process of disposal of grievance.

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