ELIMINATING QUEUES IN OPDS IN HOSPITALS
Original title: Eliminating queues in OPDs in hospitals – An m-health initiative by JPN ATC
Producer: Dr Deepak Agrawal ,Prof M C Misra ,Rohit Kumar
Organisation: JPN Apex Trauma Centre, All India Institute of Medical Sciences (AIIMS)
Location: New Delhi, INDIA
Platform: SMS Based
JPN Apex Trauma Centre, AIIMS initiated this project to streamline the process of hospital visits and minimize wait times for patients by using m-governance. A secondary objective was to improve transparency andaccountability in the OPDs.This project has led to JPNATC having a mature EMR in which all patient data is captured every step of the way from emergency room visit to discharge to follow up visits in OPD. JPN ATC now also has an outsourced tele-centre which is fully integrated and synchronized with the existing EMR system and has all the features including a SMS gateway. The wait time to be seen by the doctor has drastically been cut down to less than 2 hour for the majority of the patients.Following this initiative, patients no longer have to queue for appointments with doctors/ stand in line for registration and can take appointments from the comfort of their homes.