Jhansi Jan Suvidha Kendra(Special Mention)
Original title: Jhansi Jan Suvidha Kendra (JJSK)
Producer: Jhansi Jan Suvidha Kendra(JJSK), Jhansi
Media Format: IVR; SMS; Web; Phone; Mobile Internet
language: Hindi, English
The JJSK is an attempt to provide an efficient and responsive platform to the citizens of Jhansi district, Uttar Pradesh, to handle their grievances from anywhere, any time without any physical
contact with the Government officials. It is based on service-oriented architecture and seeks to increase transparency in grievance redressal procedures, increase the efficiency of existing office staff, accelerate the response time and facilitate round-the-clock services to the common citizen.
It also aims to provide services in a professional and citizen-friendly environment by saving precious time, cost and labour. Most importantly, it bridges the digital divide between administration, government departments and citizens.
JJSK has integrated the useful features of a telephone–call, call recording, SMS and mobile internet. It supports all service providers. It exhibits a unique integration of communication (telephone), information (telephone & Internet) and administration (man-power based).
Impressed with it, the Uttar Pradesh government selected and recommended JJSK for the Prime Minister’s Award for excellence in the Public Administration for the year 2010.The system of JJSK is transparent and pro-active; it ensures full participation of stakeholders and is easily accessible to all. All status reports are available on the website for the public.
It has immensely benefited vulnerable, weaker and marginalized section (SC/ ST/ Women/Handicapped/ Children/ Old Age) in getting timely and qualitative benefits of government services.